Trouble Making Payments
If you are having trouble making payments on your mortgage, we have a variety of options that may help you stay in your home.
This agreement is typically used if you have had a short-term reduction of income that severely impacted your ability to pay but is now resolved. Through a written agreement with CitiMortgage you pay your regular monthly mortgage payment and an additional amount each month to catch up on the delinquent payments over time. The repayment plan brings your account current over time as the payment obligations are met.
You agree to make portions of your mortgage payments at a later time. While the total amount paid will be the same or more, a deferment can be a way for you to buy more time and remain in your home if you are experiencing a temporary hardship.
This is an additional one-time loan to help homeowners repay missed or partial payments. The existing mortgage loan takes priority for payment going forward, and the partial claim loan is repaid after the original mortgage loan is paid.
If your income or financial circumstances change long-term, you may be unable to pay your existing monthly mortgage payments on an ongoing basis. If you want to stay in your home, you may qualify for a mortgage modification. CitiMortgage has several loan modification options available including the government's Home Affordable Modification Program, or HAMP.
Initial Modification Eligibility
You may be eligible for a loan modification if you:
- Are unable to make your existing mortgage payments due to a financial hardship
- Are able to show that you can afford a modified payment by making one or more trial payments
- Provide all required documentation
- Intend to keep the home
Your eligibility may further depend on your specific loan and situation, such as:
- The balance you owe
- The lien position of your loan (1st Lien, 2nd Lien)
- The market value of your property
- The condition of your property
- Whether the property is occupied or vacant
- Other factors that may be required by the investor who owns your loan; such as Fannie Mae, Freddie Mac, or FHA
Steps to Obtain a Mortgage Modification
Step 1: Contact the CitiMortgage Homeowner Support team at 1-866-272-4749†.
Step 2: Write a hardship letter to answer Citi's questions about your financial situation.
Step 3: Provide any documents requested by Citi.
Step 4: If you qualify for a Citi modification, begin making monthly trial payments.
Step 5: After you make the required monthly trial payments to show that you can afford the lower payment, Citi will send you
a modification document to sign.
Step 6: Once you and Citi sign the modification document, the modification becomes permanent and your account will be
To qualify for a loan modification, you will need to provide certain documents. These may include:
- Verification of your income and/or assets:
- pay stubs
- the most recent statement for each of your accounts, such as savings, money market, CD, bond, stock, IRA, and 401k
- profit-and-loss statements (if you own a business)
- statements for any benefits you receive
- Your most recently filed and signed federal tax return with all schedules (including Schedule E - Supplemental Income and Loss)
- Documents verifying the amount, duration, and frequency of payments for child support, alimony, or separation maintenance, if you choose to have these considered as income
- If unemployed, your unemployment benefits letter
- A list of all monthly household expenses, including payments for credit cards, car loans, other mortgages, or any other debt obligations
- A signed and dated description of why you are experiencing financial hardship
- If seeking assistance with your 2nd lien, your 1st lien mortgage statement
- A homeowners insurance policy declarations page
Once we have the required documents, we will determine your eligibility as quickly as possible. Once all required documents are received, we may need up to 30 days to complete the review. If a foreclosure sale has already been scheduled, we will attempt to postpone it while we review your information.
Depending on your financial situation and other factors, we may consider several methods to reduce the payment amount, including:
- Adding past-due amounts (which may include interest, taxes, insurance, and third-party fees) to the principal balance
- Reducing the principal balance through forgiveness, which permanently reduces the amount you owe
- Reducing the interest rate
- Extending the loan term
- Forbearing a portion of your principal balance, which would be payable only at the end of the loan term or at payoff
Trial Plan Period
If you are eligible and the modification requires trial payments, we will send you a trial period plan package detailing the terms. If you successfully complete the required payments on time and maintain eligibility, we will calculate the terms of your final modified mortgage.
Next, we'll send you 2 copies of the Modification Agreement that you must review, sign and return by the date specified in the documents to permanently change your payments.
If you do not complete the trial period plan, or do not sign and return the modification agreement in time, your original loan terms will remain the same and not change.
If You Do Not Qualify
If we cannot offer you a loan modification, there may still be other options to help you avoid foreclosure. The most important thing to do is to speak with a Homeowner Support Specialist who can help you understand your options.
Call 1-866-272-4749†, 8 AM - Midnight ET Monday through Friday, and 8 AM - 8 PM ET Saturday and Sunday.
Writing a Hardship Letter
Your hardship letter helps CitiMortgage
evaluate your situation and find the appropriate solution based on your intent, income, loan and circumstances. Read more.
How do you know if you are eligible for a modification program?
Details on modification program eligibility. Read more.
How to Avoid Scams
To avoid challenges and obstacles along the path to preventing foreclosure, consider the help of a professional HUD, state, or other not for profit counselor. Read more.