Homeowner Support

We understand that many homeowners across the country are having trouble making their mortgage payments. We also understand that your situation is personal. That is why CitiMortgage is here to help you find a solution that works for you.

There are many possible solutions to manage your situation, but the most important step you can take
is to reach out for help today.

Citi will work with you to find a mortgage solution, or give you options if you are facing foreclosure.

Trouble Making Payments

If you are having trouble making payments on your mortgage, we have a variety of options to allow you to stay in your home.

Facing Foreclosure

Even if you are not able to keep your home, all is not lost. You can still decrease the financial impact of foreclosure.

Questions about the agreement between Citi and the U.S. Department of Justice?

Protect Yourself from Common Loan Assistance Scams

To avoid challenges and obstacles along the path to preventing foreclosure, consider the help of a professional HUD, state, or other not for profit representatives.

Unfortunately, there are several scam artists seeking to take advantage of homeowners in financial trouble. These people often market themselves as “foreclosure representatives” or as working for a “loan modification company”. These people may even tell you that they are acting on CitiMortgage's behalf in the loan modification process. We advise that you use caution when dealing with any third party that claims they can save your home from foreclosure or obtain a loan modification for you.

At CitiMortgage, we are happy to work directly with you to try to find a workable solution to your situation. We independently review borrower information and process loan modifications for eligible borrowers. We never charge a fee to process a hardship loan modification. Unauthorized Third Parties often require you to pay an upfront fee or request that you make your mortgage payments directly to them. Please contact the Homeowner Support Team at 1-866-272-4749 if you have any questions or concerns about a solicitation for loan modification services.

Prepare to talk to a representative or call us at 1-866-272-4749 Monday through Thursday 8 am to 9 pm Eastern, Friday 8 am to 7 pm Eastern, and Saturday 8 am to 12 pm Eastern.