Helpful Organizations

Office of Homeownership Preservation

Citi's Office of Homeownership Preservation is committed to helping keep people in their homes. We believe your home is where you should feel secure. That's why we're working hard to help our customers who are facing hardships. Our efforts have already helped hundreds of thousands of people maintain their mortgages and stay in their homes. Go to the site. Download PDF


HOPE NOW is an alliance between representatives, mortgage companies, investors, and other mortgage market participants. This alliance is meant to maximize outreach efforts to homeowners in distress to help them stay in their homes and create a unified, coordinated plan to reach and help as many homeowners as possible. The members of this alliance recognize that by working together, they may be more effective than by working independently. Go to the site.

Homeownership Preservation Foundation

The Homeownership Preservation Foundation is a nonprofit organization, providing free counseling to help homeowners avoid foreclosure. Speak to a representatives at 1-888-995-HOPE. Go to the site.

Department of Housing and Urban Development

To receive information from the Department of Housing and Urban Development or a HUD certified counseling agency call 1-800-569-4287. Go to the site.

If you live in Washington State and would like to speak to a representatives please call the Washington Homeownership Information Hotline at 1-877-894-HOME . You will be connected to a representatives near you who can help. Go to the site.

Prepare to talk to a representative or call us at 1-866-272-4749 Monday through Thursday 8 am to 9 pm Eastern, Friday 8 am to 7 pm Eastern, and Saturday 8 am to 12 pm Eastern.