Citi

CitiMortgage - Helping Homeowners Manage Their Mortgage and Home Loan Payments

Steps to Decrease the Financial Impact of Foreclosure

Return to Facing Foreclosure

Even if you are not able to keep your home, all is not lost. You can still decrease the financial impact of foreclosure. It is important to work with CitiMortgage to take the right steps:

  1. Contact CitiMortgage.
  2. Write a hardship letter. Learn more.
  3. Complete the necessary homeowner support forms.
  4. Work with CitiMortgage to identify an action plan for your situation.
  5. Stick to your action plan and follow the steps.
  6. Keep copies of your communication and documents.
  7. Stay focused and continue communicating with CitiMortgage and your representatives.
  8. Regardless of the outcome, keep the following steps in mind when you speak to the representatives:
    • Provide detailed information about your financial status.
    • Provide detailed information about your hardship.
    • Provide a signed and dated authorization to release information to the representatives, or real estate agent or Title Company, so he or she can communicate with CitiMortgage on your behalf
    • Provide the Listing Agreement and Real Estate Purchase Agreement
    • Provide a HUD-1 Settlement Statement or Closing Disclosure - obtained from CitiMortgage or your real estate agent when you purchased your home.

Return to Facing Foreclosure

Prepare to talk to a representative or call us at 1-866-272-4749 Monday through Thursday 8 am to 9 pm Eastern, Friday 8 am to 7 pm Eastern, and Saturday 8 am to 12 pm Eastern.