Homeowner Assistance

CitiMortgage is committed to helping keep people in their homes. There are many possible solutions to manage your mortgage payment, and the most important step you can take is to reach out for help today.

Are you concerned about your ability to pay your bills? Help Is Free!

Changing or losing a job, serious illness or a divorce can have a serious impact on your finances.

Many homeowners are having trouble with their mortgage payments and you may have the option to modify or change certain parts of your mortgage loan agreement.
Sometimes altering the interest rate, the term of the mortgage or even the mortgage product may be able to help you manage your monthly payments.
After careful consideration and review of all available options, some homeowners may decide not to stay in their home.
There are options and solutions for these situations as well.

Please have the following documents available to help us review your financial situation:

  • Pay stubs dated within the last 30 days, covering at least a 60-day (2-month) period.
  • W2/tax return or year-end business statement (if applicable) for the prior year.
  • Personal bank statements from the last 6 months.
Sign in to review your options.

Is your current home value less than your mortgage?

You may be able to refinance to a lower interest rate resulting in a lower monthly payment as part of The Homeowner Affordability and Stability Plan.

CitiMortgage will work with you to find a mortgage solution for your needs in today's environment through both refinance and homeowner assistance programs.

Don't wait any longer to find out more! Sign On to your account and submit your information to review your options, protect your home and manage your costs. Never managed your account online? Enroll now!

To receive information from the Department of Housing and Urban Development or a HUD certified counseling agency call 1-800-569-4287.

If you live in Washington State and would like to speak to a representatives please call the Washington Homeownership Information Hotline at 1-877-894-HOME (1-877-894-4663). You will be connected to a representatives near you who can help.

To speak to a representative about your mortgage solution options, please call 1-888-995-HOPE.