Contact Us

If you need assistance with your mortgage or simply have questions
before you apply, contact us using any of the options below .
                 Call Us Mail Us Join Us Online

Call Us

Call Us


For a New Mortgage or Refinance:

Call us at 1-800-248-4638 to apply over the telephone
or to simply learn more about our products.
Our Mortgage Representatives are available Monday through Friday from 8 AM to 10 PM ET and Saturday from 9 AM to 7 PM ET.

TTY Relay Services for persons with hearing and/or speech disabilities are available
In the United States, dial 711 and provide the operator with the 1-800-248-4638 phone number.

In Puerto Rico, dial 1-866-280-2050 and provide the operator with the 1-800-248-4638 phone number.

For servicing your existing mortgage
account with Citi:

Call Customer Service at 1-800-667-8424.

Monday - Friday: 9:00 AM to 5:30 PM ET

Mail Us

For new loans, send
correspondence to:
MC 2197 BSC
P.O. Box 6205
Sioux Falls, SD 57117-9893

For existing mortgage accounts,
send correspondence to:
CitiMortgage, Inc.
P.O. Box 6243
Sioux Falls, SD 57117-6243

Payment Mailing Address

To submit a written Notice of Error, Request for
Information or Qualified Written Request,
it must
be sent to the following designated address:
CitiMortgage, Inc.
P.O. Box 6728
Sioux Falls, SD 57117-6728
More Information

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