Contact Us

If you need assistance with your mortgage or simply have questions
before you apply, contact us using any of the options below . Don't forget
to take a look at our Frequently Asked Questions (FAQs) to find the answers to your questions online.
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Call Us

Call Us


For a New Mortgage or Refinance:

Call us at 1-800-248-4638 to apply over the telephone
or to simply learn more about our products.
Our Mortgage Consultants are available Monday through Friday from 8 AM to 10 PM ET and Saturday from 9 AM to 7 PM ET.

TTY: 711 (US) 1-866-280-2050 (Puerto Rico)

For servicing your existing mortgage
account with Citi:

Call Customer Service at 1-800-283-7918.

Mail Us

For new loans, send
correspondence to:
MC 2197 BSC
P.O. Box 6205
Sioux Falls, SD 57117-9893

For existing mortgage accounts,
send correspondence to:
CitiMortgage, Inc.
P.O. Box 6243
Sioux Falls, SD 57117-6243

Payment Mailing Address

To submit a written Notice of Error, Request for
Information or Qualified Written Request
send correspondence to:
CitiMortgage, Inc.
Attn: Customer Research Team
P.O. Box 10002
Hagerstown, MD 21747-0002

Notice of Error, Request for Information or
Qualified Written Request

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