Citi

CitiMortgage

Account Maintenance

Q: How can I update my mailing address and telephone numbers online?
A: To update your mailing address and/or telephone numbers please email us your updated information.
Q: How do I correct my property address?
A: To correct your property address, please send our Customer Service Department documentation from your local governing authority confirming that the address to your property has changed (i.e. City, Post Office). Be sure to include your mortgage account number on the documentation. We will send you a letter of confirmation after we process your request.

View your property address online.

Q: How do I correct my email address?
A: Update your email address online today.
Q: How do I correct my Social Security Number?
A: To correct your Social Security Number send a completed W-9 form to our Customer Service Department at:

CitiMortgage, Inc.
PO Box 660065
Dallas, TX 75266-0065


Be sure to include your mortgage account number on the form.